Delivery Information

FAQ's

I just placed my order. When will it be shipped?
Most orders are shipped next day with the exception of weekend purchases, which are shipped out on Monday. You will receive an email with a tracking number once the order has been shipped.

Why has my tracking not been updated?
At times, shipping companies have technical errors, causing shipping updates to be delayed. We suggest contacting the courier company directly.

When will my package arrive?
The tracking number link provides a time line of when your package is expected to arrive.

The tracking said my item arrived. Where is it?
Please check your mailbox for a delivery slip. You will be able to pick up your package from the address on your delivery slip with a valid ID and proof of address. If you did not receive a delivery slip, please send an email to info@blu.ca

Do you ship to my country?
If you do not see your country listed in the shipping options, please send an email to info@blu.ca with your address and we will do our best to provide a shipping option.